Oasis Home Essentials Guarantee and Warranty Protection

Our Guarantee

The Oasis Home Essentials Guarantee reflects our commitment to customer satisfaction, product quality, and long‑term reliability. We want every customer to feel confident when choosing our products, and the Oasis Home Essentials Guarantee ensures that your experience is supported from the moment you place your order.

Customer Satisfaction

At Oasis Home Essentials, your satisfaction is our priority. We stand behind the quality of our products and the service we provide. If you experience any concerns, dissatisfaction, or questions about your purchase, we encourage you to contact us at info@oasishomeessentials.ca. Our team is committed to resolving issues promptly and ensuring you feel supported every step of the way.

30‑Day Return Guarantee

As part of the Oasis Home Essentials Guarantee, we offer a 30‑day return policy on eligible items. Our products are drop shipped from Costway, a trusted manufacturer known for designing comfortable, functional, and aesthetically pleasing home solutions. Costway's focus on innovation and quality ensures that every product delivers dependable performance and enhances your living space

Privacy Protection

Your privacy is extremely important to us.

  • We do not share, sell, or distribute your email address, order details, or personal information.
  • We will never discuss your personal situation with anyone outside of our support team.
  • We treat every customer with respect and maintain strict confidentiality at all times.
  • For more details on how your information is used and protected, please refer to our Privacy Policy.

Product Care & Warranty

Warranty protection is another key part of the Oasis Home Essentials Guarantee. Most products include a 365‑day warranty from Costway.ca, covering defects in materials or workmanship when used in a home environment.

Products purchased through Oasis Home Essentials are covered by Costway.ca’s warranty, which guarantees items to be free from defects in materials or workmanship for 365 days when used in a home environment. This warranty does not cover:

  • Damage caused by misuse, abuse, or accidents
  • Unauthorized repairs or modifications
  • Commercial or non‑residential use
  • Negligence or improper handling
  • The warranty is non‑transferable and applies only to products purchased directly from our store and used under normal conditions.

Extended Warranty for Mini Split Air Conditioners

Select mini split air conditioner models include extended coverage:

8‑year warranty on the compressor

5‑year warranty on parts

This applies to the following item numbers:

89147256, 79238615, 51763928, 95214873, 74623985, 24679158, 56281973, 05428716, 31795624, 73482516, 85124369, 64317528, 43719285, 13260849, 47602915, 19528706, 07658291.