We anticipate our customers' satisfaction with our products and services. Your complete satisfaction is crucial. To address any dissatisfaction or inquiries about our products, we encourage you to reach out to us via email info@oasishomeessentials.ca. We are dedicated to resolving your concerns.

Our products are dropshipped from Costway who has built its reputation by designing a comfortable and pleasant lifestyle experience without compromising on aesthetics. Each of the product uses innovative forms of scenic, perception, and design to bring to life.

We will not distribute your email address, receipt information or any other personal information to others. We will never discuss your personal situation with anyone else. We want to earn your trust. We will always treat you with respect and we value your privacy. If you want to know more about how we use your information, please refer to our Privacy Policy

The product is warranted by Costway.ca to be defect-free in material or workmanship for 365 days after purchase when used in a home environment. This warranty excludes failures from abuse, accidental damage, or unauthorized repairs.

The product warranty is non-transferable and cannot extend to other items. It's only valid for orders on purchased in the store, used as intended and under normal conditions. Damage from negligence, misuse, modification, or commercial use isn't covered.

* The mini split air conditioner is protected with 8 years warranty for the compressor and 5 years for parts.(For products with item numbers 89147256, 79238615, 51763928, 95214873, 74623985, 24679158, 56281973, 05428716, 31795624, 73482516, 85124369, 64317528, 43719285, 13260849, 47602915, 19528706, 07658291)