Privacy Policy

Oasis Home Essentials Privacy Policy

Date: November 11th 2025

Thank you for choosing Oasis Home Essentials (referred to as “we,” “us,” or “our”), your destination for curated home essentials, including furniture, décor, and lifestyle products. We are committed to respecting your privacy and protecting your personal information when you browse, shop, or communicate with us through our website, customer service channels, or other parts of our services (collectively, the “Services”).

By using or accessing the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” refers to any information that identifies you or could reasonably be linked to you. We may collect:

  • Contact Information: Name, billing and shipping addresses, phone number, email address
  • Payment Details: Card information, transaction history, payment confirmations
  • Account Details: Username, password, preferences, and account settings
  • Order Information: Items you browse, add to cart, purchase, return, or exchange
  • Communications: Customer support inquiries, messages, or feedback
  • Device & Usage Info: IP address, browser type, pages visited, and time spent on our Services

2. How We Collect Personal Information

We collect personal information through:

  • Direct Interactions: Creating an account, placing orders, contacting us, or submitting forms
  • Automatically: Cookies and similar technologies track device and interaction data
  • Third-Party Services: DSers and Artisan Furniture our dropshipping and fulfillment partner, and other trusted service providers like  Google, Facebook, Instagram
  • Marketing or Referral Partners: Limited data received from promotions, referrals, or campaigns

3. How We Use Your Information

We use your personal information to:

  • Process and Fulfill Orders: Payment processing, shipping, returns, and order updates
  • Enhance Your Experience: Save preferences and provide personalized recommendations
  • Communicate With You: Respond to inquiries, send order updates, and provide customer support
  • Marketing and Promotions: Share updates on products, promotions, or content (you can opt out anytime)
  • Security and Fraud Prevention: Detect suspicious activity and protect accounts
  • Legal Compliance: Respond to legal requests and enforce our terms

4. How We Share Your Information

We share your personal information only in limited circumstances:

  • With Fulfillment Partners: DSers and Artisan Furniture our trusted dropshipping and shipping platform, to securely process and ship your orders
  • With Service Providers: Payment processors, IT providers, analytics services, and other partners who help us operate our store
  • With Marketing Partners: Platforms such as Google, Facebook, Instagram, and Microsoft Bing for advertising and promotions
  • With Your Consent: For reviews, social media integrations, or special promotions
  • For Legal or Safety Reasons: To comply with law or protect our rights and safety
  • Business Transactions: In the event of mergers, acquisitions, or sales of assets

5. Shopify and Platform Services

Our website is hosted on Shopify, which provides e-commerce infrastructure. Shopify may process some personal data, including payment and device information. Learn more about Shopify’s privacy practices here: Shopify Privacy Policy.

6. Third-Party Links

Our site may link to external websites, such as blogs or social media platforms. These sites have their own privacy practices, and we encourage you to review them before sharing any personal information.

7. Children’s Privacy

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect information from minors. If you believe a child has provided personal information, contact us to request removal.

8. Data Security & Retention

We implement reasonable safeguards to protect personal information, including secure servers and encrypted checkout. However, no method of transmission or storage is completely secure.

  • We retain personal information as long as necessary to:
  • Fulfill orders and provide customer support
  • Comply with legal obligations
  • Maintain business records
  • 9. Your Rights & Choices
  • Depending on your location, you may have rights including:
  • Access: Request details about the personal data we hold
  • Correction: Request updates or corrections
  • Deletion: Ask us to delete your data (with some exceptions)
  • Data Portability: Request a copy of your data in a portable format
  • Opt-Out: Unsubscribe from marketing communications via links in emails
  • To exercise these rights or ask questions, contact us at:
    Email: info@oasishomeessentials.ca
    Phone: +1 (587) 433-8774
  • 10. International Data Transfers
  • If you are outside Canada, your data may be transferred and stored in other countries (including the U.S. and Canada) where privacy laws may differ. We implement safeguards to ensure your data is protected in accordance with applicable laws.
  • 11. Policy Updates
  • We may update this Privacy Policy to reflect changes in business, legal requirements, or services. We will revise the Effective Date and post the updated version here. Please check back regularly.
  • Contact Us
  • For questions, concerns, or to exercise your privacy rights, please reach out:
    Email: info@oasishomeessentials.ca
    Phone: +1 (587) 433-8774